CONVERSATION OF RESERVATION

CONVERSATION

CLERK                        :   Good morning.

                                        Reservation section, martin speaking

                                        May I assist you?

GUEST                        :   Good Morning, I’d like to reserve a room.

CLERK                       :    For how many persons, miss? And what kind of room do you need?

                                         and for how long?

GUEST                        :    For one person and I reserve one standard double room for 3 nights. And

                                         may I know about the room rate?

CLERK                        :  Yes miss. The room rate is US$ 120 per night. And when you will arrive in our                    hotel?

GUEST                        :  On December 20^t , 2010

CLERK                       :  Yes miss. Wait a moment please, I will check first (checking)

                                        good news miss, the room you need is available for that period .

                                        May I know your name, miss?

GUEST                        :  My name is  DEVI NOVITA

CLERK                        :  D-E-V-I N-O-V-I-T-A. is that’s correct,miss?

GUEST                        :  Yes.

CLERK                        :  Is this reservation for you, Miss Devi?

GUEST                        :  No , I’m reserve  this room for my accounting manager, his name is Mrs Maria.

CLERK                        :  M – A – R – I – A. is that’s correct, Miss Devi?

GUEST                        :  Yes. And can I have the room with the garden view, please?

CLERK                        :  All right, miss. One room with the garden view.

                                        May I have your phone number, please?

GUEST                        :  085756474500

CLERK                        :  May I have your company name with the address, please?

GUEST                        :  PT.Makmur Jaya, on Jalan Kemiri No.23 Jakarta, Indonesia

CLERK                        :  May I know about the arrival detail, please?

GUEST                        :  At the airport By GA / 312 about 5 P.M

CLERK                        :  May I know how about the payment?

GUEST                        :  By company account and my company will pay about the room rate,breakfast

                                       and lunch and other transaction by personal account.

CLERK                        :  Yes miss.

                                         anythink else?

GUEST                        :  No, thank you.

CLERK                        :  Would you like to send guaranteed letter  to our hotel, please?

                                        today if possible.

GUEST                        :  Yes,I will send guaranteed letter today by fax.

CLERK                        :  Thank you miss Devi, And may I repeat about your reservation?

GUEST                        :  Yes of course.

CLERK                        :  Miss Devi you reserve one standard room with the garden view for your                              accounting     manager his name is Mrs Maria and the room rate is US$ 120           nett/night. She will stay in our hotel start from October 18, 2010 for 3 nights and the flight number is GA / 312 arrive at 5 P.M, your phone number is 085756474500.The payment will pay with your company the name is PT. Makmur  Jaya on jalan kemiri No 23 Jakarta, Indonesia for room rate,breakfast and lunch,and other transaction by personal account. Is that’s right, Miss?

GUEST                        :  Yes, That’s right.

CLERK                        :  Thank you for you reservation Mrs Devi.

                                        We look forward to welcoming Mrs Maria in our hotel.

GUEST                        :   You’re welcome.